1 Which activity is part of establishing a plan of action in troubleshooting? A Guessing without any testing B Deciding the steps and resources needed to fix the problem C Ignoring the root cause D Deleting all user files
2 Which of the following is a resource for troubleshooting knowledge? A Online forums and manufacturer documentation B Guessing randomly C Ignoring the problem D Shutting down the computer forever
3 Which of the following is a sign of a hardware failure? A Computer beeps repeatedly at startup B Software updates automatically C Browser opens slowly D Mouse pointer moves smoothly
4 Which is a good practice for maintaining software? A Never updating software B Regularly installing updates and patches C Using pirated software D Disabling automatic updates permanently
5 What should you do immediately after establishing a theory of probable cause? A Document the findings B Test the theory to determine the cause C Verify full system functionality D Implement the solution
6 What is the first step in the systematic process of troubleshooting? A Identify the problem B Test the theory C Document findings D Implement the solution
7 What is a common software issue that can often be fixed by restarting the computer? A Temporary system freeze B Broken monitor screen C Faulty RAM module D Loose power cable
8 What is a basic step to address security threats on a computer? A Disabling antivirus software B Keeping antivirus software updated C Sharing passwords with everyone D Ignoring suspicious emails
9 Why is documenting findings important in troubleshooting? A To make the problem worse B To help others solve similar problems in the future C To increase downtime D To avoid testing the theory
10 When should a component be replaced instead of repaired during troubleshooting? A When replacement is cheaper and safer than repairing it B Whenever the user is in a hurry C Only when the computer is new D Never, because repair is always impossible
11 Which of the following is a common hardware-related issue? A Overheating of the computer B Wrong file name C Outdated antivirus D Incorrect password
12 How does keeping software updated help a computer system? A It removes the need for backups B It fixes bugs and improves security C It guarantees no hardware failure D It makes the computer heavier
13 What should you do before replacing a hardware component? A Turn off and unplug the computer B Keep the computer running C Ignore safety precautions D Use wet hands
14 What is the purpose of establishing a plan of action in troubleshooting? A To resolve the problem systematically B To ignore the problem C To increase the problem D To delay the solution
15 Which of the following is a benefit of proper troubleshooting in computing systems? A Preventing downtime B Increasing electricity bill C Reducing data backup D Slowing down performance
16 Which practice helps in ensuring data integrity? A Regular backups and updates B Deleting system files C Using weak passwords D Disabling all security software
17 Why is it important to maintain a safe workspace for computer hardware? A To increase the risk of accidents B To prevent damage to components and ensure safety C To make the workspace look messy D To avoid finding tools
18 Why is troubleshooting important in computing systems? A To create new hardware B To prevent downtime C To increase electricity bills D To make software harder to use
19 What is the benefit of verifying full system functionality after a fix? A It confirms the problem is resolved B It creates new problems C It deletes all data D It slows down the system
20 Which of the following is a common software-related issue? A Application crashes frequently B Loose RAM module C Broken monitor screen D Faulty power supply
21 What is a recommended action for addressing security threats? A Installing and updating antivirus software B Sharing passwords with everyone C Disabling automatic updates D Using weak passwords
22 Which of these is a basic hardware-related issue? A Slow internet connection B Loose RAM module C Corrupted word file D Wrong system time
23 How does troubleshooting help ensure data integrity? A By deleting all data B By identifying and fixing issues that can corrupt data C By increasing hardware failures D By ignoring backup procedures
24 Why is communication and collaboration important in troubleshooting? A It helps share solutions and assist others B It makes the problem worse C It hides the issue from users D It reduces the need for documentation
25 Which of the following is an example of a data backup method? A Copying files to an external hard drive B Deleting old files C Increasing RAM D Updating the graphics driver